FAQs

About Calysta

At Calysta, we're on a mission to eliminate the barriers between Indian women and exquisite jewellery, so you can adorn yourself with the finest pieces and feel fabulous every day. Gone are the days of reserving fine jewellery for special occasions – we create pieces that are perfect for daily wear. Now, do not choose between excellent quality or affordable prices. With Calysta, Choose both.

We are based in Bangalore, the Garden City, once a pensioner's paradise now 'The Silicon Valley and Start-up Capital of India'. We design and manufacture all our jewellery in India. We have our manufacturing facilities based in Bangalore, Hosur, Mumbai & Surat so that we can offer you the best prices

All our jewellery is manufactured in India.

No, we do not offer any additional dis counts. Our all-inclusive MRP is lower than most stores. Our products are offered directly from our manufacturing partners and with no overheads like rent, inventory costs, etc. We can pass on this benefit to all our customers by way of honest and competitive prices.

It might so happen that we discontinue certain pieces or relocate them to some other page. However, we will try our best and make it available for you. Contact Calysta Customer support team on 18002033343

Jewellery

Yes, we will try our best and make itavailable for you. Contact Calysta Customer support team on 8448448552

Please refer to the ring size guide

You can use the drop-down menus in our top navigation bar to browse by piece type or by diamond. We also have a very powerful text search. Just type what you are looking for in the search box in the upper right-hand corner of the site. You can find colours, styles, and price ranges this way also.

Rest assured, Calysta uses only conflict-free diamonds which are obtained from legitimate diamond sources that have been certified through the worldwide recognized Kimberley Process Certification Scheme (KPCS).

Your jewellery will arrive in an exclusive Calysta gift boxes.

All diamond and gemstone jewellery bought from Calysta is certified by SDI, SGL, IGI, GIA, or HKD, some of the most respected and trusted diamond grading bodies in the world. All gold jewellery bought from Calysta is BIS hallmarked with its own unique HUID.

Absolutely! Our products are offered with noover heads like rent and inventory costs, so we happily pass on the benefit to our customers.

The Shipping and Return Policy

Calysta provides free insured shipping on all items within India.

For orders within India, our delivery date depends on the product selected as well as the shipping address provided by you. Our products are 'Made to Order and it takes us 2 to 15 business days to safely deliver these jewellery pieces to you. This includes the time taken to individually handcraft each product and ship it to your delivery address. Please note that the business days mentioned do not include Sundays and festive holidays.

We process the national delivery only through reputed insured couriers like Sequel Logistics & BVC Logistics. Please check if we deliver to your pincode. If there is no courier service available in your area, we do apologies for the inconvenience caused. 

Your jewellery is shipped in sturdy, tamper-proof packing that ensures that the contents remain intact. Your jewellery is fully insured till it reaches your doorstep, and we only work with reputed and established courier services like Sequel Logistics & BVC for orders within India. Please do not accept any package that has been tampered with.

Due to unforeseen circumstances, your order might get delayed. We will send you an email informing you about the delaya long with the new expected delivery date. Visit the My Orders page in your My account and click on TRACK ORDER to get the real-time status of your order

Visit the My Orders page in your My account and click on TRACK ORDER to get the real-time status of your order

Please don't accept an open or tampered package. Report this concern by contacting us by phone or mail immediately. We will look at it immediately and get back to you.

If you return the product within 15 days of delivery, we will process the refund as per our refund policy, i.e. The refund will be credited back to your Calysta account. You can use the credit to make afresh purchase or even have the amount credited back to your bank account as well. The refund amount is credited back to the bank account provided by the customers.

No, we offer FREE RETURN shipping. We will arrange a pick-up from your place and get it exchanged/returned. When you are returning the product within the 15-day frame, you will get complimentary return shipping for exchanges and refunds.

Call or chat with our customer support team on the channel provided and intimate them about your wish to exchange/return. From thereon, we will take care of all the things. Please keep the package ready the way it came to you including the diamond certificate and original documents. We will arrange the pickup and get everything done for you.

Calysta also offers a lifetime change and buyback policy. This applies to all purchases that are made from us, within India. All you have to do is make sure that you return the original product along with the certificate and other documents. LIFETIME EXCHANGE Gold: 100% value of metal weight at the prevailing metal rate*Diamond: 100% of the prevailing diamond value* * Deduction will be made towards Making Charges, GST and other discounts if applicable. LIFETIME BUYBACK

Placingan Order

Please follow these simple steps :Select your favorite jewellery piece and 'Add to your cart'. Apply coupon if you have any. Click 'Checkout' if you have finalized your order.

Yes. Your order confirmation will be sent to thee-mail address as well an SMS will be sent to your registered mobile number

Please contact our Customer Support team in the chat box or give us a call at our no. 18002033343 to cancel your orders.

Please log in to your Mascaro. Go to My Account and then click on Order. Select the order you want to track and then click on "Track Order

Payments

We have Cash on Delivery (COD), Net banking and debit/credit card payment facility. The cash-on-delivery option is available all across India with free delivery. All Credit/Debit card details remain confidential and private with Calysta. Calysta and our trusted payment gateways use SSL encryption technology to protect your card information.

No, there are no additional or hidden costs. Only 3% GST, which is already added to the price of the jewellery that you see on the website.

The refunded amount will be directly credited to your bank account after we receive your jewellery. Please mail or talk to our Customer Support team with your bank account and IFSC code. The refund will be done within 7 business days.

All sales prices are final and Calysta does not do any price match. All our pricing is calculated using current precious metal Diamond and Gem prices to give you the best possible value. These prices do change from time to time and our prices do too.

If there are any problems with the quality of the workmanship of your piece we'll repair it free of charge and pay the shipping too. If you damage a piece, we'll repair it for you for free within 15 days of delivery. We want you to enjoy your piece, not have it sitting in a box! If you are still not satisfied with the product, you can return the product to us within 15 days, we have a 15-day No questions asked Money Back Policy. This is applicable for orders within India only.

Of course, you can as long as it is simply a size change issue. But only go to a trusted local jeweller store since you never know if they will replace the real diamonds with any fake ones.

Authentication

Absolutely. Our entire collection, be it yellow, white or rose gold, is without a doubt real gold. We use 14 karats and 18 karats of real gold to make our jewellery across all categories. Our diamonds too are completely original and certified. We have SDI & IGI Diamond certification to authenticate our diamonds, which is the highest industry standard. Furthermore, Calysta has its license and is an all-inclusive BIS Hallmarked Jewellery Brand. So your jewellery will have BIS Hallmarked engraved on it for the quality of Gold.

Others

Please call our Customer Support team to customize your lovely design and they will surely help you.

Yes, we do have a selection of chains to offer you. After you select a pendant, select any chain in the offering. Please note, that the price mentioned near the pendant is for the pendant only, you would need to buy the chain for it separately.

Your jewellery will arrive in an exclusive Calysta Premium Gift Box. We believe in giving our customers the best Unboxing experience.

Yes, we can arrange a duplicate for you for Rs 500. It will come with copy/duplicate written across the certificate as a watermark.

Can’t find what you are looking for?
Email us - at support@calystajewels.com